877-846-2227 support@lovemymax.com

Frequently Asked Questions

Does myMAX send a Daily Activity Sheet to parents? Yes, at the end of the day the provider has the opportunity to send each parent a daily activity sheet via their email. NO MORE PAPER! These daily sheets give parents a complete rundown of what their child did, what they ate, bathroom visits, milestones etc.

Is the Amazon Dot/Echo ALWAYS listening?  No, it does not listen to everything that goes on in your house. Here are two fantastic articles that explain how Alexa works. Read More Here and even more here.

Do you have to sign up for an annual subscription? No, but you can and receive one month free.  Otherwise, you can go month to month.

Do you provide customer support? YES!. You can ask any provider that uses myMAX, we have the best customer service in the Child Care Industry. You can reach someone 7 days a week and most of the time 24 hours a day via our toll free number 877-846-2227

Do you need multiple Amazon Dots in your house? No, in fact you don’t even need one if you have an iPhone or a Google Play Android Phone.  For those who choose to be 100% hands-free (if using a phone you need to initiate the app by pressing a button) most providers put one Amazon Dot somewhere centrally located to the main child care area.

Is myMAX going to integrate with a CACFP software? Yes.  We are currently integrated with CACFPNet.Com. And others are in the works. Call YOUR software provider and tell them you want myMAX integrated NOW.  We are 100% ready to integrate to every CACFP software company. Which ones? Stay tuned!

Are you going to be adding more features into myMAX?  Yes. We LISTEN to our clients. Your suggestions mean everything to us and we take each one of them very seriously. We prioritize our releases based on current client requests and how many have made a specific request. So, if you want something added to myMAX, send all your suggestions to support@lovemymax.com and we will put your suggestions into our software development queue.